Privacy Policy

1.1 Information provided by you

Depending on how you use the Platform, we may collect:

• Identity and contact information, including your name, mobile number, email address and account credentials.
• Delivery and billing details, including house name or number, street, landmark, locality, city, PIN code, delivery instructions and a Google Maps location or link supplied by you.
• Order information, including products, selected weights, quantities, individual prices, package selections, free-meal entries, preferred delivery type, delivery slot and scheduled-delivery details.
• Pet-related information that you voluntarily provide, such as pet type, age, size, food preferences, allergies or feeding notes.
• Customer-support communications, complaints, feedback, reviews and correspondence.
• Any other information you voluntarily submit through forms, messages, calls or other interactions with us.

1.2 Payment information

Payments may be processed through Razorpay or another authorised payment service provider. We may receive transaction-related information such as payment status, transaction ID, payment method type, amount, refund status and limited billing details. We do not ordinarily store complete card numbers, CVV data, UPI PINs or internet-banking passwords. Payment processing is also subject to the privacy practices and terms of the relevant payment provider and financial institution.

1.3 Information collected automatically

When you use the Platform, we may automatically collect device and usage information such as IP address, browser type, device type, operating system, pages viewed, access time, referring pages, app version, crash logs and approximate location derived from technical data. Where you permit precise location access, we may use it to identify the delivery destination, estimate route distance, calculate delivery charges or support delivery fulfilment.

1.4 Cookies and similar technologies

We may use cookies, local storage, pixels and similar technologies to keep you signed in, maintain your cart, remember preferences, improve performance, prevent fraud, measure usage and support analytics. You may control cookies through your browser or device settings, although disabling necessary cookies may affect Platform functionality.

We may use personal data to:

• Create and manage user accounts and authenticate access.
• Display products, weights, prices, meal portions, packages and availability.
• Accept, process, confirm, prepare, dispatch, schedule, deliver, cancel or refund orders.
• Calculate delivery distance and charges using mapping, routing or location services.
• Share the delivery address and Google Maps link with authorised administrators and delivery personnel for fulfilment.
• Manage recurring or scheduled package deliveries and update the status of individual package orders.
• Communicate order confirmations, payment status, delivery updates, service notifications and support responses.
• Detect fraud, unauthorised transactions, misuse, security incidents and violations of our terms.
• Improve products, Platform performance, customer experience, reporting and business operations.
• Comply with tax, accounting, legal, regulatory, law-enforcement and dispute-resolution obligations.
• Send promotional communications where permitted and in accordance with your communication preferences.

We process personal data for lawful purposes, including performing our contract with you, fulfilling orders, complying with legal obligations, preventing fraud, responding to requests and pursuing legitimate business purposes that do not override your rights. Where processing is based on consent, you may withdraw consent using the contact details below. Withdrawal will not affect processing already carried out lawfully and may limit features that require the relevant data.

We may disclose personal data only as reasonably necessary to:

• Payment gateways, banks and financial-service providers for payment processing, verification, refunds and fraud prevention.
• Delivery staff, logistics partners and authorised administrators for order preparation, routing and delivery.
• Cloud-hosting, communications, analytics, customer-support, security, mapping and routing service providers acting on our behalf.
• Professional advisers, auditors, insurers and government or regulatory authorities where required.
• A buyer, investor, successor or relevant adviser in connection with a proposed or completed merger, acquisition, restructuring or transfer of business, subject to appropriate safeguards.

We do not sell or rent personal data for third-party marketing. Service providers are expected to use information only for the authorised purpose and to protect it appropriately.

If you provide a location, map pin or Google Maps link, we use it to locate the destination, assess serviceability, determine an appropriate route, estimate distance, calculate applicable delivery charges and complete delivery. Mapping or route results may be provided by third-party services and can vary due to route conditions, map accuracy, traffic, road restrictions or technical factors.

We retain personal data only for as long as reasonably required for the purposes described in this Policy, including order fulfilment, account administration, customer support, fraud prevention, tax and accounting records, legal compliance and dispute resolution. Retention periods may vary by data type and applicable legal requirement. When information is no longer required, we may delete, anonymise or securely archive it as permitted by law.

We use reasonable administrative, technical and organisational safeguards designed to protect personal data against unauthorised access, loss, misuse, alteration or disclosure. However, no internet transmission, electronic storage system or payment platform can be guaranteed to be completely secure. You are responsible for keeping login credentials and one-time passwords confidential and for promptly notifying us of suspected unauthorised use.

Subject to applicable law and verification of your identity, you may request access to information about your personal data, correction or updating of inaccurate data, deletion where retention is no longer necessary, withdrawal of consent, or grievance redressal. You may also opt out of promotional messages through the method provided in the communication or by contacting us. Certain data may need to be retained to complete an existing order, comply with law, establish or defend legal claims, prevent fraud or maintain required business records.

The Platform is intended for persons legally capable of entering into a binding contract. We do not knowingly seek to collect personal data directly from children for independent use of the Platform. A parent or lawful guardian who believes that a child has provided personal data without appropriate authorisation may contact us for review and necessary action.

The Platform may contain links to or integrations with payment, mapping, communication, analytics or other third-party services. Their privacy practices are governed by their own policies. We are not responsible for the privacy or security practices of third-party websites or services that we do not control.

Some service providers may process or store information outside your state or outside India, subject to applicable law and appropriate contractual, technical or organisational safeguards. By using the Platform, you acknowledge that processing may occur where our service providers operate.

We may update this Privacy Policy to reflect changes in law, technology, services or business practices. The updated version will be posted on the Platform with a revised effective date. Material changes may also be communicated through the Platform or available contact details where appropriate.

For privacy questions, requests, complaints, or grievance redressal, contact:

• Gas Petworld Pvt Limited (GAS PET FOODS)
• Address: Ponoth Line, Kaloor, Kochi, Kerala, India
• Email: hello@gaspetworld.com
• Phone: +91 81368 94093
• Website: https://gaspetworld.com